HELP
Frequently asked questions
Here are the questions I am asked most often before starting a project. If you cannot find your answer, write to me and I will help you.
Plans and services
What is the difference between a landing page, a custom website, and an online store?
- Landing page (Basic Plan): a single home page with 5 sections. It presents your work and makes it easy for people to contact you.
- Custom website (Premium Plan): a home page with 6 to 10 sections and up to 4 secondary pages, with a 100% custom design.
- Online store (Entrepreneur Plan): design and setup of your store on Tiendanube or Empretienda, so you can sell your products.
Full details are in What each plan includes.
What is a section, and what is a secondary page?
- A section is a block within the same page, for example, “About” or “Contact”. You reach it by scrolling down.
- A secondary page is a separate page with its own address, for example, yourname.com/services.
Can I add more pages?
Yes. In the Basic Plan, secondary pages are quoted separately. The Premium Plan includes up to 5 pages in total, and from the sixth page on, each one is quoted as an extra. Anything else that is not included in the plan is also quoted based on what you need. You can request a quote here.
Do you use templates or WordPress?
No. Landing pages and custom websites are hand-coded from scratch, with no templates, WordPress, or database. That is why they load fast and have a unique design. Online stores, on the other hand, are built on Tiendanube or Empretienda.
Will my website look good on phones?
Yes. All designs are 100% responsive for phones and tablets.
Can my website have user accounts or a panel to edit it?
No. At the moment, I do not build projects with a database, which is what user registration, log-in, or a panel to edit the content would require. The contact form does work: messages are sent to your email.
Do you design stores on Shopify or WooCommerce?
No. I only work with Tiendanube (Nuvemshop in Brazil) and Empretienda. Tiendanube works in several Latin American countries and Empretienda only in Argentina.
Prices and payments
How much does it cost?
Each plan has its price published in What each plan includes. It is a one-time payment, with no hidden costs.
Are there any monthly payments?
I do not charge for monthly maintenance. The only costs that may repeat do not depend on me:
- Your domain renewal, which you pay directly to the provider where you registered it.
- For online stores, the Tiendanube or Empretienda monthly subscription, which you pay directly to the platform.
If I publish your website on my hosting, it costs you nothing.
How do I pay?
- If you hire me directly, you pay a 50% deposit to get started and the remaining 50% on delivery. We agree on the payment methods together.
- If you buy the plan in my online store, you pay at checkout: in a single payment or by credit card in installments. The number of installments depends on the options available in the store.
What happens if I cancel the project?
If you cancel once the work has started, the 50% deposit is not refunded, as it covers the hours already worked. Purchases in the online store have their own conditions, which you can find in the Terms and conditions.
Timelines and working together
How long does it take?
- Basic Plan: 5 business days.
- Entrepreneur Plan: 7 business days.
- Premium Plan: 15 business days.
Delivery times are counted from when I receive all the material.
What do I need to send to get started?
- For a landing page or a custom website: the text for each section, the photos or images, your logo, your brand colors, and your contact details.
- For an online store: the text, photos, and prices of your products, your logo, your brand colors, and access to your store.
Can I ask for changes?
Yes. While I build your project, rounds of adjustments are included: one in the Basic and Entrepreneur plans, and three in the Premium Plan. Changes that go beyond what was agreed at the start are quoted separately.
Domain and publishing
What is a domain, and who pays for it?
The domain is your website address, for example, yourname.com. You register it in your name and pay for it yourself, so it always belongs to you. I explain how to do it in the guide to getting your domain.
For online stores, the domain is managed from your Tiendanube or Empretienda plan.
Where will my website be published?
You have two options:
- I publish it on my Cloudflare account, at no cost to you.
- If you already have hosting, I deliver the files ready to upload.
Does the website belong to me?
Yes. Once the full amount is paid, the design is yours to use. The domain is always in your name, and if you ever want to move your website elsewhere, I give you all the files.
After delivery
Can I edit the website myself?
- Landing pages and custom websites: they do not have an editing panel. If you want to change text or images, just ask me, and I quote each update. You can request a quote here. There is no monthly fee.
- Online stores: yes. You manage your products, prices, stock, and orders yourself from Tiendanube or Empretienda.
Will I get help after launch?
The Premium Plan includes 30 calendar days of free support after launch, for questions and minor adjustments. In the other plans, and after that period, each update is quoted at your request.
Will my website appear on Google?
All plans include basic SEO, that is, the setup Google needs to find your website. Where it appears in the results depends on many factors outside the design, so I cannot guarantee a position.
Contact
Do you work with clients from other countries?
Yes. Prices are shown in US dollars, and I work in Spanish, English, and Portuguese. Projects in English and Portuguese are handled in writing, via WhatsApp or email.
When will you reply?
I am available on WhatsApp Monday to Friday, from 9 a.m. to 5 p.m. (Argentina time). I reply within 24 business hours; messages received outside those hours are answered the next business day.